Learning great Communication Tips For Working With Clients can change your entire career. Communicating effectively to clients is a great skill when you are first beginning your job. It can make or break business plans. These six tips may be obvious but mastering the basics of a client meeting are essential to leading a great business meeting.
1.) If you don’t catch someone’s name, casually scan the room for awards, paperwork, and signs that may say their name. Writing and reviewing clients names before the first meeting is always a safe plan.
2.) Greet properly! Shake everyone’s hand and introduce yourself with your title if it’s the first time meeting. Don’t assume anyone will know who you are or your title. Be aware of cultural differences that prefer no handshakes and casually smile if they decline.
3.) If the person/team are on a deadline or have a meeting immediately after be aware of this. Start wrapping up the meeting when needed or you’ll start seeing everyone glancing at their watches and clock. I like to ask my clients something like, “Is this still a good time to chat?” if we have a planned call just in case. It allows them to make sure they are ready for the call too.
4.) Body Language can tell a lot! Observe their reactions to new ideas. Are they smiling? Looking distracted? Highly engaged? The best advice I’ve received: know when to wrap it up.
5.) Start with an agenda, formal or not. Even a simple explanation of the general topics you’ll be covering is enough to let the group know the timeline of the meeting. If it’s going to be a long meeting, I would suggest a formal agenda so people can plan their questions.
6.) Be aware of your nods. Sounds small but it’s a huge social cue in meetings. It can mean to the other person that you agree with them or understand what they are discussing. It’s okay to nod about something you aren’t a total expert on (everyone does it!) but if you are totally clueless don’t pretend like you know it. Getting caught could look worse. A simple “remind me again of this program” is a polite way of asking for example. If need be just write it down in your notes and look it up after the meeting.
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Communication Tips For Working With Clients
